FAQs

  • DO YOU ACCEPT INSURANCE?

    Yes! We are in-network with Anthem BCBS, Cigna, Medical Mutual of Ohio, and United Health Care. We can also accept HSA and FSA payments and provide a Superbill upon request. If you would like to verify whether your plan covers nutrition, please use the information here when calling your insurance company. Please note that we do NOT accept Medicaid or Medicare, even if they are managed by a plan that we take.

  • DO YOU OFFER TESTING SERVICES?

    Yes! We offer a variety of testing options to tailor our nutrition intervention to you and your unique needs. We want to get to the root cause of your symptoms to fix them for good so the tests we utilize help us identify food sensitivities, gut dysbiosis, parasitic infections, thyroid disorders, vitamin and mineral deficiencies, inflammation, leaky gut, SIBO, gluten intolerance, genetic variations affect nutrient needs and health, and hormonal imbalances.

    The testing companies we utilize are Oxford Biomedical’s MRT Test, Genova Diagnostic Testing for gastrointestinal issues, DUTCH hormone and cortisol testing, and MaxGen Labs for genetics.

  • DO YOU MEET IN PERSON OR VIRTUALLY?

    We can accommodate both! Healthie, a HIPPA compliant electronic medical record system allows us to meet securely via video chat. This is also where clients can message use securely, change appointments, and view care plans. We also have two office locations, one in Springboro, Oh located at 325 N Main St Suite 200E which is handicap accessible and can accommodate you and a loved one during a session if needed. The other is in N. Canton 8516 Cleveland ave NW North Canton, Oh 44720.

  • DO YOU ACCEPT CLIENTS FROM OTHER STATES?

    Yes. There are states beyond Ohio that our dietitians are licensed in. Those states are Ohio, Kentucky, Georgia, Indiana, and Missouri. If we are not licensed in your state but would like to work with us, please reach out. We will consider getting licensure in the state you live in. If you work or travel to a state in which we are licensed, we can work with you while you are present in that state.

  • WHAT IS A DISCOVERY CALL?

    A discovery call is NOT a nutrition appointment. It is a scheduled call with Ashley where you can discuss what it would be like to work with one of the dietitians on our team, see if we are a good fit for you, and ask any questions you might have. If you decide to schedule a nutrition appointment you can do so at the end of the call. Visit our Book a Discovery Call page for more information.

  • WHAT HAPPENS AFTER I SCHEDULE AN APPOINTMENT?

    You will receive an invitation from Healthie to create a password for your patient portal. You will then be able to complete all of your intake paperwork right there online. We ask that you complete this prior to your first appointment. If your appointment is virtual, you can access the video chat through your patient portal as well as your appointment email reminder.

  • WHAT IS COVERED IN THE FIRST APPOINTMENT?

    The first appointment is 90-120 minutes and a thorough health and nutrition assessment is conducted. Your dietitian will review your intake paperwork with you and ask lots of clarifying questions. Medical history, lab tests, medications/supplements, current diet, stress, sleep, physical activity, and lifestyle will all be discussed. Then together you and your dietitian will discuss a course of action, review relevant information, discuss testing options if applicable, set goals, and schedule a follow-up.

  • HOW OFTEN DO I MEET WITH MY DIETITIAN?

    As often as you want! There are several factors that go into how often you will meet including the level of support and accountability you desire, whether you are following a specific program or protocol, if you are working on recovering from an eating disorder, and of course how many sessions you have covered by insurance or what your budget allows for if self-pay.

  • WILL I MEET WITH DIFFERENT DIETITIANS?

    We hope not! We value the therapeutic alliance created between a dietitian and a client and believe the best outcomes are a result of a strong partnership. We also work hard to match you with the dietitian we think will fit you best. But there are factors that may require you to switch from one dietitian to another including scheduling conflicts, leave of absences, or conflicts in treatment approaches.

  • HOW MUCH DO SESSIONS COST?

    Many insurance policies coverage nutrition 100% at no cost to you however in the event we do not accept your insurance or your policy does not cover nutrition services our prices for self-pay/prompt-pay discount are below:

    Initial Assessment for Individual Medical Nutrition Therapy $150

    Follow-up for Individual Medical Nutrition Therapy $100

    Three appointment pre-pay bundle:

    One initial assessment + two follow-ups $300 instead of $350

    Three follow-ups $275 instead of $300

    **We offer a military/first responder discount of 10%